Shipping

Ruby offers two shipping options:

• UK Customers: Royal mail special delivery
• European, USA and rest of the world: DHL

Delivery Information

All Orders are processed within 2 hours during office hours. Orders received before 15.00 GMT will be shipped the same day. Orders received after that time will be shipped the next working day.

Please note that orders received past 15.00 on a Friday, will be shipped the following Monday and will therefore be delivered on Tuesday.

Orders shipped to the UK are via Royal Mail Special Delivery, Overseas orders are shipped via DHL. All orders will require a signature upon delivery. We are unable to leave a parcel unless prior arrangements have been made.

Ruby only accepts orders for products that are in stock. With the following conditions:

• Payment is accepted and billing address verified
• Delivery address is verified and confirmed. Please note that should your first order request a different delivery address to billing address, delays may occur while we confirm these details with you.
• Delays may be caused by external influences.